For some weeks, some users began to debate on the network ensuring that with each new update of Apple’s operating system, their mobile devices worked worse. That is, some opened applications very slowly, or ran different tasks much slower compared to the previous version.
Therefore, thousands of users accused the company for slowing down the devices in order to force consumers to buy a new iPhone.
For a long time, the company was silent, but on December 21, an Apple spokesman said that the goal is to offer the best user experience, which includes maintaining the overall performance and life of the devices.
“Lithium-ion batteries perform worse in situations of extreme temperatures, when they have little charge or also with the degradation of time, which can result in sudden shutdowns of the device to protect its electrical components.”
According to the spokesman, Apple released a feature for iPhone 6, iPhone 6s and iPhone SE to smooth out instant spikes only when necessary and prevent the device from shutting down unexpectedly during those conditions.
Similarly, the company confessed that their updates did slow down the devices, but with good purposes because over time the batteries wear out and what they wanted to avoid was that the users did not face other types of problems.
However, it seems that Apple’s statement was not entirely convincing to many, as the company now faces a new class action lawsuit for not having specified such terms in the operating system updates.
In California and Illinois district courts, Apple has been sued, alleging, in general, two things: that the company did not clearly communicate what the software update included, nor how it would affect the performance of iPhones with degraded batteries, and that He requested users’ permission to slow down the operation of their devices.
Although the arguments of Apple are valid, it is a reality that the company was not very clear about it. Failure to report what is contained in a software update violates consumer protection laws in some regions of the United States. However, it is unknown how far the demand will go, but this is another example of the consequences that poor communication can have.
Did you have a problem with your iPhone? Do you agree with the demand to proceed?